Return & Refund Policy

Introduction

At Premier Mart, customer satisfaction is our priority. We strive to provide quality products, accurate order fulfillment, and reliable delivery services. If you experience any issue with your order, please review our Return & Refund Policy below.

Eligible Return & Refund Cases

·        Incorrect product delivered

·        Damaged product received

·        Expired product received

·        Missing item from the order

·        Product quality concerns reported at the time of delivery

Conditions for Returns

·        The issue must be reported within 24 hours of delivery.

·        The product must be unused and in its original packaging where applicable.

·        Proof of purchase or order confirmation may be required.

·        Perishable items must be reported immediately upon delivery.

Non-Returnable Items

·        Fresh fruits and vegetables

·        Dairy products

·        Frozen foods

·        Bakery items

·        Personal care products

·        Opened or partially consumed products

Refund Process

·        Refunds may be issued in cash, store credit, or through the original payment method, where applicable.

·        Approved refunds are generally processed within 3 to 7 business days.

Replacement Policy

Where appropriate, Premier Mart may offer a replacement product instead of a refund. Replacement requests are subject to product availability.

Order Cancellations

Customers may cancel an order before it has been dispatched for delivery. Once an order has been dispatched, cancellation requests may not be accepted.

Premier Mart's Right to Refuse Returns

·        The product has been used or consumed.

·        The return request is made beyond the permitted reporting period.

·        The claim cannot be reasonably verified.

·        The product was damaged due to customer handling after delivery.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us through our Contact Us page or official WhatsApp number. Thank you for shopping with Premier Mart.